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Free Shipping Across The USA | 30-Day Easy Returns

Shipping policy

At Pawsome Hub, we are committed to providing a reliable, secure, and convenient delivery experience. We want every order to reach you and your furry friends safely and on time.

Delivery Coverage

Pawsome Hub currently ships exclusively within the United States. We do not offer international shipping at this time.

Shipping Costs

We offer free standard shipping on all orders within the United States.

Any optional expedited shipping charges will be clearly displayed at checkout before payment. No hidden shipping or handling fees will be added after purchase.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Orders placed before our daily cutoff time of 5:00 PM Pacific Time (PT) will be processed according to our regular fulfillment schedule.

  • Once your order ships, you will receive a confirmation email with tracking information.

Shipping & Delivery Time

After dispatch, standard delivery typically takes 4–9 business days.

Estimated Total Delivery Time: 5–11 business days, including processing and transit.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, and other unexpected circumstances.

Shipping Carriers

We work with reliable shipping and logistics providers to deliver your orders safely.

Depending on package size and destination, shipments may be handled by:

  • USPS

  • UPS

  • FedEx

  • DHL Express USA

  • Other reliable logistics partners

The carrier is selected based on the most suitable delivery option for your order.

Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier delays or service disruptions.

  • Public holidays and peak shopping periods.

  • Transportation interruptions.

  • Incorrect or incomplete shipping information.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@pawsomehub.store for assistance.

Lost or Damaged Packages

We take reasonable steps to ensure your order arrives safely.

If your package:

  • Arrives damaged or defective.

  • Appears to be lost in transit.

  • Is marked as delivered but has not been received.

Please contact us as soon as possible at support@pawsomehub.store

To help us investigate, please provide your order number, a description of the issue, and photographs of any visible damage, if applicable.

We will work with the shipping carrier to investigate and resolve the issue. Depending on the circumstances, we may offer an appropriate replacement, full or partial refund, or store credit with your agreement.

Approved refunds will be processed according to our Refund Policy. This policy does not limit any consumer rights available under applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to update the information before the order is processed or shipped.

Once an order has been dispatched, address changes may not be possible.

We cannot guarantee successful delivery when incorrect or incomplete address information has been provided. However, we will work with you to find an appropriate solution where possible, subject to applicable law.

Refused or Unclaimed Deliveries

If a package is refused or returned to us as unclaimed, please contact our support team to discuss the available options.

Additional shipping or reshipment charges may apply where permitted by law and where applicable carrier fees are incurred.

Any refund will be handled in accordance with our Refund Policy and applicable consumer protection laws.

Public Holidays & Peak Seasons

Order processing and delivery may take longer during:

  • U.S. public holidays.

  • Christmas and other peak shopping seasons.

  • Severe weather events.

  • National emergencies or carrier disruptions.

We appreciate your patience during these periods.

Contact Us

If you have any questions about shipping, tracking, or delivery, our support team is here to help.

Store Name: Pawsome Hub
Business Address: 13955 Central Ave, Chino, CA 91710, USA
Business Email: support@pawsomehub.store
Business Phone: +1 909 500 3428
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time, PT)