FAQs

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers across the United States only. International shipping is not available at this time.

2. How long does shipping take?

Orders are processed within 1–2 business days, and shipping transit typically takes 4–9 business days, for a total estimated delivery time of 5–11 business days, including processing and transit.

Orders are processed Monday through Friday, excluding public holidays. Our order cut-off time is 5:00 PM Pacific Time (PT).

3. How can I track my order?

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking information. Please allow 24–48 hours for tracking updates to become available.

4. What payment methods do you accept?

We accept major credit and debit cards, including:

• Visa

• Mastercard

• Maestro

• American Express

• JCB

• Discover

• Diners Club

Available payment options are displayed at checkout.

5. What is your return & refund policy?

We offer a 30-day return policy for eligible items. Products must be new, unused, in their original condition and packaging, with tags attached if applicable. Proof of purchase is also required.

For approved and eligible returns, we provide a prepaid return shipping label at no cost to you. Approved standard refunds are issued to the original payment method within 14 calendar days of approval.

Please contact us at support@pawsomehub.store to initiate a return.

6. What should I do if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us promptly at support@pawsomehub.store with your order number, a description of the issue, and photos if possible.

After reviewing your request, we will offer an appropriate replacement or full refund at no additional cost.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at support@pawsomehub.store

We will do our best to assist you. However, once an order enters the fulfillment process or has been shipped, changes or cancellations may not be possible.

8. Is my payment and personal information secure?

Yes. We use secure payment processing systems to help protect your payment and personal information. We do not store your full payment card details on our servers.

9. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to our support team.

Contact Us

Store Name: Pawsome Hub
Business Address: 13955 Central Ave, Chino, CA 91710, USA
Business Email: support@pawsomehub.store
Business Phone: +1 909 500 3428
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time, PT)